Refund policy

Welcome to BazaarNexo, operated by Liuyang Fanranwo Trading Co., Ltd.

We are committed to providing a transparent, reliable, and straightforward shopping experience. This Return & Refund Policy explains the eligibility requirements, return procedures, refunds, exchanges, cancellations, and how we address damaged, defective, missing, or incorrectly supplied products purchased through https://bazaarnexo.com.

1. Return Eligibility

We accept eligible return requests within 30 days after the date of delivery.

To qualify for a return requested for personal reasons, products must:

  • Be unused, unaltered, and in their original condition.

  • Include all original accessories, components, and supplied materials.

  • Be returned in their original packaging where reasonably possible, or in suitable protective packaging.

  • Be accompanied by proof of purchase, such as an order confirmation or order number.

Products showing damage caused by misuse, improper handling, unauthorized modifications, or ordinary wear may not qualify for discretionary returns.

These conditions do not limit your statutory rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

2. How to Request a Return

To request a return, contact our customer support team at:

Email: [email protected]

Please provide:

  • Your order number.

  • The product name and relevant variation.

  • The reason for requesting a return.

  • Relevant photographs when reporting damage, defects, or incorrect products.

Our customer support team will review your request and provide return instructions.

Please contact us before sending your return so that we can help identify and process the package correctly.

Return Address:

Liuyang Fanranwo Trading Co., Ltd.

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Please include your order number with the returned package.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.

Examples include:

  • Broken or cracked decorative vases.

  • Damaged frames, canvas surfaces, or artwork mounting components.

  • Torn fabric, damaged seams, or missing accessories on decorative cushions.

  • Incorrect colors, sizes, quantities, or product variations.

  • Products materially different from their published descriptions.

Please provide your order number, a brief explanation, and photographs where available.

After reviewing the issue, we may offer an appropriate resolution, including a replacement, replacement components, a partial refund agreed with the customer, or a full refund.

When a return is required because of a confirmed defect, shipping damage, or an error on our part, BazaarNexo will cover reasonable return shipping expenses.

Your statutory consumer rights remain unaffected.

4. Returns for Personal Reasons

Customers may request eligible returns within 30 days after delivery if they change their mind, purchase an incorrect item, or no longer require the product.

For returns unrelated to defects, shipping damage, or errors on our part:

  • Customers are responsible for return shipping costs.

  • Original delivery fees are generally non-refundable unless applicable law requires otherwise.

  • Returned items must meet the eligibility conditions described above.

  • We recommend using a trackable shipping service.

Return shipping costs depend on the carrier, package dimensions, weight, and shipping location.

Please review product measurements, colors, materials, and other specifications before purchasing.

5. Product-Specific Return Guidelines

Decorative Cushions and Pillow Covers

For discretionary returns, fabric products must be unused, clean, and free from damage, stains, or alterations.

Any included cushion inserts or accessories should be returned with the product.

Canvas and Framed Wall Art

Artwork should be returned without scratches, stains, frame damage, alterations, or signs of permanent installation.

Please use adequate protective packaging to prevent damage during return transportation.

Decorative Vases and Planters

Fragile decorative products should be securely packed using protective materials suitable for their construction.

Products that have been broken, modified, or damaged through improper handling after delivery may not qualify for discretionary returns.

These product-specific conditions do not restrict legal remedies for defective or incorrectly supplied products.

6. Non-Returnable Items

Certain products may be excluded from discretionary returns where permitted by applicable law, including:

  • Personalized or custom-made products, when clearly disclosed before purchase.

  • Products that have been materially altered or damaged through customer misuse.

  • Gift cards, if offered and where their exclusion is lawful.

  • Other items subject to lawful product-specific return restrictions disclosed before purchase.

These exclusions do not remove applicable statutory rights for defective, damaged, misdescribed, or incorrectly supplied products.

7. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since refund approval and you have not received your funds, please contact [email protected].

Where applicable law requires a different refund procedure or shorter timeframe, those requirements will apply.

In cases involving confirmed lost packages, successfully canceled orders, or resolutions that do not require a physical return, refunds may be issued without receiving a returned product.

8. Exchanges

If you wish to exchange an eligible product for another available size, color, style, or variation, please contact customer support.

Exchanges depend on stock availability and return eligibility.

If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.

Return shipping expenses for voluntary exchanges may be the customer's responsibility.

For defective or incorrectly supplied items, BazaarNexo will provide an appropriate resolution without limiting applicable statutory rights.

9. Order Cancellations

If you need to modify or cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate requests before an order has been dispatched.

Once an order has entered the shipping process, cancellation or modification may no longer be possible.

If an order is successfully canceled before shipment, the collected payment will be refunded to the original payment method.

Once delivery has occurred, eligible products may be returned according to this policy.

Applicable statutory cancellation rights remain unaffected.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact customer support.

We will review the tracking information and may contact the shipping carrier to investigate.

If a package is confirmed lost in transit, we will offer an appropriate resolution, such as a replacement or refund.

Where BazaarNexo is responsible for the confirmed loss, customers will not be charged additional delivery fees for a replacement shipment.

If tracking indicates delivery but your package cannot be located, please contact us so we can review the circumstances.

11. Shipping Charges and Return Costs

Our standard shipping charges are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD Standard Shipping.

  • Orders of $39.99 USD or more: Free Standard Shipping.

The estimated standard shipping transit time is 3–5 business days, excluding order processing.

The estimated processing time is 1–3 business days.

These shipping charges apply to the original delivery and are separate from voluntary return shipping costs.

For eligible discretionary returns, customers generally pay return shipping costs.

For confirmed defects, shipping damage, or incorrect products caused by BazaarNexo, we will cover reasonable return shipping expenses when a return is required.

Any mandatory consumer rights relating to delivery and refund of shipping charges take precedence.

12. Customer Support and Business Information

Store Name: BazaarNexo

Legal Business Name: Liuyang Fanranwo Trading Co., Ltd.

Registered Business Address:

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Return Address:

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Website: https://bazaarnexo.com

Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to inquiries within 1–2 business days, excluding weekends and public holidays.

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot lawfully be excluded under applicable law.