Contact information
At BazaarNexo, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our decorative cushions, pillow covers, canvas and framed wall art, decorative vases, planters, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.
Customer Support
Brand Name: BazaarNexo
Website: https://bazaarnexo.com
Customer Support Email: [email protected]
Legal Company Name: Liuyang Fanranwo Trading Co., Ltd.
Registered Business Address:
No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
How We Can Help
Our customer support team can assist you with product information, dimensions, materials, available colors and variations, product care recommendations, decorative use, installation and mounting-related questions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.
For decorative cushions and pillow covers, customers may contact us regarding fabric details, listed dimensions, available designs, and whether cushion inserts are included.
For canvas and framed wall art, we can assist with questions about artwork dimensions, frame options, mounting details, and other published product specifications.
For decorative vases and planters, customers may request clarification about materials, dimensions, finishes, and intended decorative uses.
If you have questions about the suitability, specifications, or intended use of a product, we recommend contacting us before placing your order.
For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.
Order Assistance
If you have questions about an existing order, please contact our support team using the email address provided above.
To help us locate your order, please include the following information where applicable:
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Your order number.
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The email address used when placing your order.
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A brief explanation of your question or concern.
Our team can assist with order confirmation, payment status, available tracking information, delivery inquiries, and eligible order modifications or cancellations.
Orders are generally processed within 1–3 business days, with an estimated Standard Shipping transit time of 3–5 business days, making the estimated total delivery time 4–8 business days.
These timeframes are estimates and may vary depending on the shipping destination, carrier operations, customs procedures, public holidays, and other circumstances beyond our reasonable control.
For detailed shipping information, please refer to our Shipping Policy.
Please do not send payment card numbers, passwords, or other sensitive financial information by email.
Returns and Refunds
If you need to request a return, exchange, or refund, please contact us before sending any products back.
We accept eligible return requests within 30 days after delivery, subject to the conditions outlined in our Return & Refund Policy.
Our team will review your request and provide the appropriate return instructions.
Return Address:
Liuyang Fanranwo Trading Co., Ltd.
No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China
For damaged, defective, incomplete, or incorrectly supplied products, please provide your order number, a description of the issue, and photographs where available.
For returns requested for personal reasons, customers are generally responsible for return shipping costs.
Where a return is required because of a confirmed product defect, shipping damage, or an error on our part, BazaarNexo will cover reasonable return shipping costs.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
Please contact our customer support team before shipping a return so that we can confirm the appropriate return instructions and help prevent processing delays.
For additional information about return eligibility, return shipping costs, exchanges, and refund processing, please review our Return & Refund Policy available on our website.
Nothing in this policy limits your statutory rights under applicable consumer protection laws.
Get in Touch
For questions, concerns, or assistance with your shopping experience, please contact us at [email protected].
You may also use the contact form on our website, where available, to submit an inquiry.
Our customer service team will review your request and respond during our published support hours.
Business Information
Store Name: BazaarNexo
Legal Business Name: Liuyang Fanranwo Trading Co., Ltd.
Registered Business Address:
No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China
Official Website: https://bazaarnexo.com
Customer Service Email: [email protected]
We appreciate your interest in BazaarNexo and look forward to assisting you.