We're Here to Help

Thank you for visiting BazaarNexo.

Whether you have questions about our decorative cushions, pillow covers, canvas and framed wall art, decorative vases, planters, or an existing order, our customer support team is here to assist you.

We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.

How Can We Help?

Product Information

Need more details about a product? Contact us with questions about available sizes, materials, colors, designs, product features, decorative uses, care instructions, mounting requirements, or other specifications.

For decorative cushions and pillow covers, we can help clarify listed dimensions, fabric details, available variations, and whether cushion inserts are included.

For canvas and framed wall art, we can assist with questions about artwork dimensions, framing options, materials, and available mounting information.

For decorative vases and planters, customers may request additional information about dimensions, materials, finishes, and intended decorative uses.

Our team can help you better understand our home decor products before making a purchase.

Orders & Payments

If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.

Including your order number and the email address used at checkout will help us locate your purchase.

Please do not send complete payment card numbers, passwords, or other sensitive financial information by email.

Shipping & Delivery

For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please reach out to us.

Our standard shipping rates are:

• Orders from $0.00 to $39.98 USD: $12.99 USD for Standard Shipping.

• Orders of $39.99 USD or more: Free Standard Shipping.

Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for standard shipping transit.

The estimated total delivery time is 4–8 business days, including order processing.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, public holidays, and other circumstances beyond our reasonable control.

You can also review our Shipping Policy for additional details.

Returns & Refunds

If you need assistance with a return, exchange, refund, damaged item, missing components, or an incorrect order, please contact us by email with your order number and a description of the issue.

For damaged decorative cushions, artwork, vases, or other products, relevant photographs of the item and packaging may help us review the situation.

Eligible return requests may be submitted within 30 days after delivery, subject to our Return & Refund Policy.

For eligible returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied products, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required because of an error on our part.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

Please refer to our Return & Refund Policy for applicable conditions and procedures.

Customer Support

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.

You can contact us by email at any time. Our team will review inquiries during our regular support hours.

For order-related questions, please include your order number and a brief explanation of your request so that we can assist you efficiently.

Company Information

Store Name: BazaarNexo

Website: https://bazaarnexo.com

Legal Company Name: Liuyang Fanranwo Trading Co., Ltd.

Registered Business Address:

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Return Address:

Liuyang Fanranwo Trading Co., Ltd.

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Our registered business address is also the designated return address stated in our Return & Refund Policy.

For product returns, please contact our customer support team first to obtain the applicable return instructions and ensure that your return can be properly identified and processed.

Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for choosing BazaarNexo. We appreciate your interest in our decorative cushions, canvas and framed wall art, decorative vases, planters, and home decor accessories, and we look forward to assisting you.